Refund policy

RETURN AND REFUND POLICY

Curious Minds Publishing

1. Return Eligibility

We want you to be completely satisfied with your purchase from Curious Minds Publishing. If you're not happy with your order, we accept returns under the following conditions:

  • Return Window: Items must be returned within 30 days of delivery

  • Item Condition: Products must be unused, unopened, and in original packaging

  • Original Receipt: Return requests must include proof of purchase (order number or receipt)

2. Non-Refundable Items

The following items are non-refundable and cannot be returned or exchanged:

  • Digital content, game codes, or downloadable products (once activated)

  • Items marked as "Final Sale"

  • Personalized or custom-ordered products

  • Gift cards and promotional credits

  • Items damaged due to customer misuse or negligence

  • Items purchased more than 30 days ago

3. How to Initiate a Return

To start a return:

  1. Contact our customer support team through our contact form with your order number

  2. Provide a reason for your return

  3. Receive return authorization and prepaid return label (if applicable)

  4. Pack the item securely in its original packaging

  5. Ship the item using the provided label

Return Shipping Address: Provided upon return authorization

Note: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

4. Refund Options

Upon receipt and inspection of your return, you may choose one of the following:

  • Full Refund: Credited to your original payment method within 5-7 business days

  • Store Credit: Receive credit equal to your purchase amount (valid for 1 year)

  • Product Exchange: Exchange for a different item of equal or greater value

5. Refund Processing

  • Refunds are processed 5-7 business days after we receive and inspect the returned item

  • Refunds are issued to your original payment method

  • Your bank or credit card company may take an additional 3-5 business days to post the credit

  • Store credit is issued immediately upon approval

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 7 days of delivery with photos of the damage/defect

  2. We will arrange a free replacement or full refund

  3. Expedited shipping may be available for replacements

7. Exceptions

We reserve the right to refuse returns or refunds for:

  • Items showing signs of significant wear or damage beyond normal handling

  • Items missing original components, documentation, or packaging

  • Products purchased outside the 30-day return window

  • Customers who have a pattern of abuse of the return policy

8. Contact Information

For questions about returns or refunds, please contact us:

Fill In Contact Form
Response Time: We typically respond within 24-48 business hours